R. Klischewski and I. Wetzel, "Service flow management: caring for the citizen's concern in designing e-government transaction processes," Proceedings of the 35th Annual Hawaii International Conference on System Sciences(HICSS), Big Island, Hawaii, , pp. 1637-1646.
doi:10.1109/HICSS.2002.994074
keywords:{Electronic government;XML;Quality management;Electrical capacitance tomography;Identity management systems;Joining processes;Technological innovation;Automation;Cities and towns;Environmental management},
url:doi.ieeecomputersociety.org/10.1109/HICSS.2002.994074