K. Elfvengren, M. Tuominen, J. Korpela and K. Piirainen, "Improving the Effectiveness of Business Process Development through Collaboration Engineering: A Method for Process Elicitation," 2009 42nd Hawaii International Conference on System Sciences(HICSS), Waikoloa, Big Island, Hawaii, 1899, pp. 1-10.
doi:10.1109/HICSS.2009.765
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url:doi.ieeecomputersociety.org/10.1109/HICSS.2009.765