@INPROCEEDINGS{994074,
author = {R. Klischewski and I. Wetzel},
booktitle = {Proceedings of the 35th Annual Hawaii International Conference on System Sciences(HICSS)},
title = {Service flow management: caring for the citizen's concern in designing e-government transaction processes},
year = {},
volume = {05},
number = {},
pages = {1637-1646},
keywords={Electronic government;XML;Quality management;Electrical capacitance tomography;Identity management systems;Joining processes;Technological innovation;Automation;Cities and towns;Environmental management},
doi = {10.1109/HICSS.2002.994074},
url = {doi.ieeecomputersociety.org/10.1109/HICSS.2002.994074},
ISSN = {},
month={}
}