@INPROCEEDINGS{,
author = {W. C. Chan and D. K. Chiu and S. Cheung and F. T. Luk and G. K. Lam},
booktitle = {36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the(HICSS)},
title = {An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry},
year = {2003},
volume = {07},
number = {},
pages = {182a},
keywords={null},
doi = {10.1109/HICSS.2003.1174392},
url = {doi.ieeecomputersociety.org/10.1109/HICSS.2003.1174392},
ISSN = {},
month={01}
}